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All New Digital Banking: Coming May 13th
What You Need To Know:
- May 9: Bill Pay and External Transfers will be unavailable effective 2:00am on Friday, May 9 through 10:00am Tuesday, May 13. Any new scheduled transfers created during this time will not be converted to the new system.
- May 12: At 4:00pm our current Online Banking and Mobile Banking App will be unavailable.
- May 13: New Greylock Digital Banking will be live at 10:00am. Apple users will need to update their app. Android users will need to download the new app.
All new Digital Banking coming May 13th
Learn more
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ALL NEW DIGITAL BANKING
COMING MAY 13TH
Digital Banking (coming soon)
What You Need To Know:
- May 9: Bill Pay and External Transfers will be unavailable effective 2:00am on Friday, May 9 through 10:00am Tuesday, May 13. Any new scheduled transfers created during this time will not be converted to the new system.
- May 12: At 4:00pm our current Online Banking and Mobile Banking App will be unavailable.
- May 13: New Greylock Digital Banking will be live at 10:00am. Apple users will need to update their app. Android users will need to download the new app.
How To Prepare:
- Verify your information: Confirm that your information is up to date in our system. Contact us if you need to update your information - call (413) 236-4000 or stop into a branch.
- Know your credentials: Confirm that you know your Member number, Online Banking User ID and password.
- Check your inbox: We will keep you in the loop every step of the way. Keep an eye out for emails from Greylock Federal Credit Union.
Frequently Asked Questions
- Do I need to download a new mobile app?
Apple App users will need to update your Greylock app. Android users will need to download the new Greylock app. You will login with your same username and password.
- Will I be able to access the current online banking platform during the transition?
No. Please see the timeline of the conversion:
May 9: Bill Pay and External Transfers will be unavailable until May 13. Any new scheduled transfers during this time will not be transferred to the new system.
May 12: At 4:00pm our current Online Banking and Mobile Banking App will be unavailable.
May 13: New Greylock Digital Banking will be live at 10:00am. Apple users will need to update their app. Android users will need to download the new app.
- Will I be able to access the current mobile banking app during the transition?
No. Please see the timeline of the conversion:
May 9: Bill Pay and External Transfers will be unavailable until May 13. Any new scheduled transfers during this time will not be transferred to the new system.
May 12: At 4:00pm our current Online Banking and Mobile Banking App will be unavailable.
May 13: New Greylock Digital Banking will be live at 10:00am. Apple users will need to update their app. Android users will need to download the new app.
- What actions do I need to take when logging in to the new Greylock Digital Banking on May 13?
On desktop: Login as normal! Your username and password will be the same. Once you login, you’ll be prompted to change your password.
On mobile: New Greylock Digital Banking will be live at 10:00am. Apple users will need to update their app. Android users will need to download the new app. You’ll login with your same username and password.
Once you are logged in, please ensure you can view your accounts and confirm any of the following:
- Scheduled account transfers.
- Scheduled Bill Pay Payments.
- Will my User ID stay the same?
Yes, your username (previously referred to as User ID) will remain the same.
- Will my password stay the same?
Yes, your password will remain the same. Once you log in to the new Digital Banking, you will be asked to change your password.
- Will my account history still be available on the refreshed system?
Yes, all your accounts and account history will transfer to the updated system.
- Will my account number be the same and will my checks and debit cards still work?
Yes! All your account information will remain the same. Your checks and debit cards will continue to work like normal.
- What do I need to do to begin using the updated system?
Your profile will automatically be upgraded to the new Digital Banking experience. This upgrade will happen automatically, seamlessly, as always, at no cost to you.
At your first login, you will be prompted to accept the updated terms and conditions and change your password.
For mobile: Apple App users will need to update your Greylock app. Android users will need to download the new Greylock app. You will login with your same username and password.
- How will I log in to the new system?
On desktop: You will continue using the same login button located on www.greylock.org with your same username and password.
On mobile: Apple App users will need to update your Greylock app. Android users will need to download the new Greylock app. You will login with your same username and password.
You will be prompted to change your password and to accept the updated terms and conditions.
- Will my account nicknames stay the same in the refreshed system?
No, your existing account nicknames will not be viewable in the refreshed system.
- Will I continue to receive Electronic Statements for my accounts?
Yes, if you are enrolled in eDocuments, you will continue receiving electronic statements for your accounts.
On desktop: click the eDocuments link in the main menu.
On mobile: click “More” and then “eDocuments”.
- Will my payees stay in BillPay?
Yes! Your payees and scheduled payments will remain the same.
- Will my custom account alerts still be available?
No, your account alerts that you have set up will not migrate over.
New Features Coming:
New Digital Banking App On launch day, Apple users will need to update their app. Android users will need to download the new app.
External Accounts Link your external accounts instantly. Transfer to and from your external accounts and even pay your Greylock loans!
Transfers Instantly transfer money to another Greylock member for free with Member-to-Member Transfers.
Spending & Savings Goals Create savings goals, track your spending and create a budget.
Credit Score Tool A free credit score tool to check your credit, set credit goals and see personalized offers.
eDocuments Access your eDocuments from the new Greylock Digital Banking app.